Privacy Policy

This privacy policy outlines how FindAVehicle.ca collects, uses, shares, and protects your personal information when you browse the site or submit a car loan application. By using our website, you consent to the data practices described in this privacy policy.

1. Information We Collect

We may collect the following types of personal information from you:

• Name and contact information, including email address and phone number
• Demographic information, such as postal code, preferences, and interests
• Information you provide in a vehicle financing inquiry or application, such as employment and income details and information about the vehicle you want to finance
• Technical information collected automatically, such as browser type, device, and pages visited
• Other information relevant to customer surveys and offers

2. How We Use Your Information

We use your information to:

• Process and manage your vehicle financing inquiries and match you with lenders
• Communicate with you about your inquiries and our services
• Improve our website and services
• Send you relevant offers and information (you can opt out at any time)
• Keep internal records and comply with legal obligations

3. How We Share Information

FindAVehicle.ca is a loan-matching service, so the core of what we do involves sharing your application details with licensed lending partners in order to match you with financing — that is the purpose you provide them for. We may also use service providers (such as hosting and analytics) who process data on our behalf under confidentiality obligations. We do not sell your personal information to unrelated third parties, and we may disclose information where required by law.

4. Security and Income Verification

We are committed to keeping your information secure and have implemented appropriate technical and organizational measures to safeguard the information we collect. Income verification, where used, is performed through Instant Bank Verification (IBV) — a read-only, encrypted connection that lets a lender confirm your income without ever giving anyone the ability to move money. We never ask for your banking login by email or phone, and no legitimate lender charges an upfront fee to approve a loan.

5. Data Retention

We keep personal information only as long as needed for the purposes described in this privacy policy, or as required by law, after which it is securely deleted or anonymized. Application details that are no longer needed for matching or record-keeping are not kept indefinitely.

6. Your Rights Under Canadian Privacy Law

Under Canada’s federal privacy law (PIPEDA) and equivalent provincial laws, you have the right to access the personal information we hold about you, correct inaccuracies, withdraw consent, and ask how your information has been used or shared. To exercise any of these rights, contact us using the details below. You can learn more about your rights from the Office of the Privacy Commissioner of Canada.

7. Cookies

We use cookies to enhance your experience on our website. A cookie is a small file placed on your device that helps the site remember preferences and measure performance. You can block or delete cookies in your browser settings; parts of the site may work differently without them. By using our website, you consent to the use of cookies in accordance with this privacy policy.

8. Third-Party Links

Our website may contain links to third-party websites, including lender sites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing information.

9. Children’s Privacy

Our website is not intended for use by anyone under the age of majority in their province. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will delete it.

10. Changes to This Privacy Policy

We may update this privacy policy at any time. Any changes will be posted on this page with an updated revision date, so check back periodically. Your use of the site is also governed by our Terms & Conditions.

11. Contact Us

If you have any questions about this privacy policy or your personal information, contact us at info@findavehicle.ca.